Confirm that you agree to the Terms & Conditions, Privacy Policy
Verify Your Number:
Request an OTP (One-Time Password).
Enter the OTP received on your phone.
Follow these simple steps to start your KA-TAMA MegaAraw journey!
How to log-in to your MegaAraw Account?
Click the "Login" button.
Enter your registered mobile number
Confirm that you agree to the Terms & Conditions and Privacy Policy
Request an OTP (One-Time Password).
Enter the OTP received via SMS, then click "Login" to access your account.
What should I do if I changed my mobile phone number?
If your mobile number has changed, please contact our Live Chat support. You'll need to undergo a quick video call verification. Please have your valid ID, a selfie holding your ID, and your new mobile number ready for the verification process.
How to Open a MegaAraw Account
Initial Access: You can receive initial access and view the MegaAraw platform by signing up with your mobile phone.
Full Account Access: To play games, redeem vouchers, and receive MegaAraw rewards and benefits, you must register and complete Know Your Customer (KYC) verification.
Funding: Fund your account when you're ready to start playing.
Where can I Access & register my Account?
The Account Section can be located when you:
Click on the Menu Icon (⇶) in the upper right corner of the platform.
Or, click on the Account Icon on the bottom dashboard.
Verification Status:
On the Account Page, "Profile Verification" will display "Unverified" or "Verified."
Verification requires entering personal information, uploading a government-issued ID with photo and address, and completing face verification.
View/Edit Profile:
Click on the "Verify Profile" tab.
Click "Photo/Edit" to view or edit your profile picture.
What information do I need to provide for Verification (KYC)?
In order to be verified with KYC, you would need to edit your information on your "Profile" page.
ID Upload:
Tap "Upload ID" to access the ID verification page.
Enter Nationality and ID Type.
Align your ID with the provided guide.
Verification usually takes less than 5 minutes. Please check your account status shortly to see if you have been successfully verified.
Face Verification:
Click "Photo/Edit" to view or edit your profile picture and do Face Verification
Click on the Picture Hold your device in portrait mode.
Position your face within the frame on-screen.
Gently move your head to complete the circular scan.
Repeat the process for a second scan.
Tap "Done."
List of Valid Government-Issued ID's Accepted for KYC
Driver's License
PhilHealth ID
Postal ID
Senior Citizen Card
Professional Regulations Commission (PRC) ID
Overseas Filipino Workers (OFW) eCard
Social Security System (SSS) Card
TIN (Taxpayer Identification Number) - Old Version
TIN - New Version
Unified Multi-Purpose ID (UMID)
Voter's Certificate and/or Voter's ID
PhilID / National ID
Valid Passport - Old Version
Valid Passport - New Version
Passport (only including MRZ - machine readable zone)
Alien Certificate of Registration
Immigrant Certificate of Registration
Residence permit
Please enter all remaining required information on your profile page, ensuring that details such as your full name, address, and date of birth exactly match your submitted ID. You will also need to provide your email address, nickname, occupation, and source of funds, as well as your permanent and current addresses.
Can you play MegaAraw games without an account?
You need to register and complete KYC verification in order to receive rewards and play MegaAraw games. Don't worry, completing your profile will only take about 1-2 minutes.
How long is the process of Account verification?
Account verification takes approximately 10 minutes to 24 hours to complete. You'll receive SMS updates throughout the process. Please upload a clear photo of your valid government-issued ID, ensuring all four corners are visible. Account verification is essential for accessing all games and rewards. If you have any issues, our Live Chat support team is ready to assist you.
You may also check your Messages in your Inbox or Unread messages to view the status of your verification.
What to do if your KYC Verification was not successful?
If you see "KYC Corrective Actions Required," your submitted ID may be unclear or incomplete. You'll find specific instructions on how to correct the issue in your account messages. Please review these instructions carefully. If you have any questions, our Live Chat support team is happy to help.
Can I trust MegaAraw with my personal information?
Yes, we take the security of your personal information very seriously. We only collect the information needed to process your transactions and ensure a smooth gaming experience. We use the best security measures to protect your data, and we never share it with anyone else. We are committed to protecting your data in accordance with the Data Privacy Act of 2012. You can trust MegaAraw to keep your information safe and confidential.
What happens to my Account if my Government Issued ID has expired?
If your government-issued ID has expired, your account will be temporarily restricted or frozen. To reactivate your account as "Verified," please update your ID information on your profile page. Alternatively, you can contact our Live Chat support team for assistance with the update process. This verification step is crucial for maintaining a secure and compliant gaming environment for all our customers.
Why is my account frozen?
Your account may be frozen if it's unverified or your ID has expired. To resolve this, please update your ID information on your profile page. Our Live Chat support team is available to assist you. Your funds are securely held within your account. Account verification usually takes approximately 24 hours, and you'll receive updates via your profile and SMS.
Will my account be closed if I don't play for a while?
No, your account will stay active. We don't charge for inactivity, and you'll continue to earn from the Ka-Tama Referral Program as long as your friends play and share their QR codes for referral.
How do I deactivate my account? And can I reactivate my account again?
Contact our Live Chat support team for assistance with deactivating your account. To reactivate, you'll need to contact Live Chat again. If you create a new account with the same information without informing Live Chat, your KYC verification may fail.
Are multiple accounts or sub-accounts on MegaAraw allowed?
No. Having multiple accounts on MegaAraw is strictly prohibited. If we discover you have multiple accounts, we may cancel them, void associated bets, and restrict your access. This policy is in place to ensure fair play and compliance for all users.
Can I transfer my account to someone else?
No, account transfers are not permitted. Selling, buying, or transferring funds between accounts is strictly prohibited. These restrictions are in place to ensure a fair and secure gaming environment for all players.
How can I self-exclude myself from playing on MegaAraw?
Complete the Form: Fill out the form with your details or your loved one's details.
Submit the Form: Submit the completed form along with the required documents (proof of ID and proof of relationship for family exclusion) to PAGCOR as instructed on their website.
Period of Exclusion Program are:
Automatically lifted after the selected period.
Allowed for at least a 6-month extension.
How do I lift my self-exclusion?
Self-exclusion periods have a minimum duration. You cannot remove the restriction before the chosen period is over.
If you have any questions, please contact our Live Chat support team for assistance. For more information on self-exclusion, visit our responsible gaming page.
